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About Us

About Cushion Factory

Recently, within Australia, there has been a massive shift for outdoor seat cushions manufacturers in a lot of different industries to move their operations offshore. Of course this is a sound economic decision, but when one-off, custom made outdoor cushions are concerned, it simply just doesn’t work.

When it comes to outdoor chair cushions or outdoor chair cushions here in Sydney, Melbourne, Brisbane and Perth, Australia, there appeared to be a fairly large gap in the market. Sure, if you are looking for a run of the mill, standard size outdoor furniture cushions or outdoor cushion cover, you will find them everywhere.

But what about a replacement outdoor chair cushions made to your own style and size?

Sam & Daymon Rogers, owners of Cushion Factory, saw that there were many people throughout Australia who were just unable to achieve a great look in and outside their homes whilst not spending a large amount of money. There had to be a way to offer quality outdoor cushions and outdoor seat cushions at affordable prices, using a simple online process and through Showrooms.

With many people becoming increasingly wary of the standard cushions (since most fade, tear, or come apart after just one season of use), our first aim was to provide a range of affordable fabrics, some of which carry a 5-year warranty against fading and loss of durability. Check! Secondly was to find a team of professional seamstresses who specialise in making cushions with these awesome fabrics. Check! Our third item on the agenda was to create a vision where we could provide a great product, on time, with customer service that would exceed the expectations of even the most discerning customer. Check!

Thus, Cushion Factory was created!

Cushion Factory now sells thousands of Sunbrella Outdoor Cushions each year to individuals, hotels, cafes, restaurants, bars and resorts across Australia, in Sydney, Brisbane, Melbourne, Adelaide and Perth. We have earned an enviable reputation as being THE go-to, outdoor cushions manufacturer in Australia and we would appreciate the opportunity to help you create cushions you can’t wait to relax in.

 

Meet Our Team

outdoor chair cushions perth

Sam & Daymon – Owners / Managers

Hi, I’m Sam and fortunate enough to manage our awesome sales and admin guys and the marketing side of the business. As co-founder of Cushion Factory, I’m very grateful to have such a great team who have made Cushion Factory what it is today. I love being creative with social media posts, but I’m a spreadsheet die-hard really!

I’m Daymon and my role is to head of our Production team, ensuring all of the behind the scenes details of each cushion are met on time and on budget. I’m a co-founder of Cushion Factory, where in its very early days, I did everything from cutting fabric and foam, sewing and delivering cushions. I love the challenges that tricky cushions can bring and enjoy watching my beloved Dockers during footy season.

outdoor cushions sydney

Bec and Donna – Sydney Showroom

Hi. I’m Bec, based in our Sydney store and I’m an admitted cushion addict (take a look at all of the throw pillows in the store!) I am on top of all the latest trends & colours and take great pleasure in helping our customers zone in on what they need and want for their space – always giving common sense advice to suit your unique home. Fun fact about me is that I speak Mandarin.

I’m Donna, also in Sydney, and I like to think I have a flare for putting colours and fabric together and making a statement. I love putting the extra personality and detail into our customer’s orders – we have many happy customers to prove it! Fun fact about me – is that I was once a ballerina!

outdoor cushions melbourne

Sandrine – Melbourne Showroom

What I like most about my job is that I get to help people make beautiful spaces they will enjoy spending time in. I bring to the table good listening skills and a background in fine art, furniture and furnishings and an Anglo / French flair. When I’m not helping people with their cushions, Disco is my thing.

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outdoor cushions Brisbane

Katrina – Brisbane Showroom

Katrina simply loves the Queensland climate year round and enjoying fun times outdoors with friends and family.With a background in sales and customer service within luxury hotels and resorts and several years onboard cruise ships travelling the world, Katrina’s true passion for design and furnishings now allows her to assist our Cushion Factory customers every day. Always willing to provide practical and functional advice and offering suggestions for your new cushions to guarantee that “Wow” factor. When not at work, Katrina can usually be found relaxing on a comfy deck chair or playing the piano.

outdoor chair cushions

Robin – Perth Showroom

I am a Sales Consultant at the Subiaco Showroom in Perth. My background is in furniture, design and sales. I just love meeting people and doing my best to help them with their outdoor seat cushions. In my spare time, I love walking my dog Charlie, doing Pilates and Yoga and catching up with family and friends

outdoor cushions perth

Toni – Fearless Office Manager

I like being in the background as support to our Cushion Consultants. I love that I have to think on my feet every day, and resolve any issue that may come up. I also take care of the company accounts and payroll. I love a good laugh but love bringing the team together to work towards a common goal.

outdoor cushions perth

Em – Project Queen

Constantly referred to as “Lady In The Corner”. I’m the little quirky nerd behind the scenes in my wee corner of the office. I make sure to create your visions as perfect as possible, as soon as possible. I order fabric, create templates, keep up our production plans and communicate with sales and sometimes you directly, to make sure you’re updated on what’s going on with your order!! When I’m not glued to the computer or bursting out in song and dance at work, I’m glued to the computer at home, playing computer games and bursting out in song and dance everywhere, embarrassing friends. ^.^

Marilyn – Factory Head Honcho

My job is to run the production team. I find it challenging at times, but very rewarding. I enjoy seeing the end product going out the door perfectly! I am very proud of what we create as a team. I love spending time outdoors, camping and caravanning either with my husband or my scout group.

Dennis – Cushion Stuffer

My role is to fill and despatch cushions. We all spend time putting together cushions to the highest of qualities and I am very proud to be part of that. My role is part time and my other days are spent at Uni where I study health science. I also like origami where I love creating something beautiful out of something very simple.

outdoor furniture cushions

Sarah, Alison, Tina and Anna – Our Sewing Angels

Once your cushion fabric is cut out, it is then sent to one of these wonderful ladies who work their magic and bring your cushions to life. They absolutely LOVE sewing and love seeing the variety of fabrics that our customers choose. We are so very grateful to have them on our team.

Enjoy Total Peace Of Mind With The
Cushion Factory Guarantee

There are 9 very good reasons why you should trust Cushion Factory with your custom made cushions. From a lifetime guarantee on workmanship through to keeping in regular communication throughout the process, you will have complete peace of mind with your cushion ordering experience.

DISCOVER THE DETAILS:

  1. We are offer a LIFETIME GUARANTEE on our workmanship
  2. We only offer long lasting products, able to withstand the rigours of the Australian lifestyle, perfectly suited to your individual needs.
  3. We complete your order in the quickest possible timeframe, without compromising on quality.
  4. We regularly keep you up to date during the manufacturing process, so you know exactly how your order is going.
  5. We always offer you our best possible price so you know you are getting value for money.
  6. All manufacturing is done in house by hand picked, suitably qualified people, highly committed to producing quality results.
  7. We only use high quality fabric, foam, zipping and thread, and guarantee the quality of these products in accordance with the manufacturer’s warranty. All components used in the manufacture of our cushions have been tested for durability, safety and comfort, so you have the security of knowing you have a fully backed product.
  8. All orders are closely inspected before shipping to ensure top quality for our valued customers.
  9. We guarantee that your new cushions will create a welcoming place in your home that you and your guests can’t wait to relax in.

Made in Australia

Our products are manufactured right here in Australia, so you know you’re getting the best.

New Cushions in 3 Weeks*

All our cushions are custom-made in just 3 weeks*. And delivery to Capital cities is just a flat $35!

Highest Quality Standards

We have stringent quality standards to ensure you only get the best. We use 5-year fade-proof fabrics.

Workmanship Guaranteed

We are confident in our products and guarantee our workmanship for the life of the cushion.

Some Reviews From Our Customers

Sheree Lenton
Sheree Lenton
2018-06-20T02:05:51+0000
Really happy! I was unsure of fabric colours online (as every screen is calibrated differently for colours) so popped a quick phone call thru - told them what I was after, and was offered fabric samples via post to assist my decision. They arrived a couple of days later, and I progressed with an online order. I loved the timeline you could access to see when your items were being made and shipped and they arrived on the day they were due and look great! I think they are very well made and I'd recommend these guys again! 🙂 Great work - Thanks so much!!read more
Carole Wark
Carole Wark
2018-05-30T06:19:26+0000
Fantastic dealing with this company. Knowledgeable and helpful staff, excellent product and rapid service.
Jude Ellison
Jude Ellison
2018-04-28T00:20:48+0000
From the moment i spoke to the consultant in WA,she was friendly & very helpful. As i live in SA,i thought it may take a long time from order to delivery,but was amazed it arrived before scheduled date.i am very happy with my day bed cushion,fits perfectly & looks great!read more
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