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Delivery

Our Delivery Policy

We have chosen reliable transport options for delivery of our precious outdoor furniture cushions throughout Australia.

Your indoor or outdoor cushions will be carefully packed and shipped via courier and sent direct to your door. We do ask for you to supply a safe place to leave the goods if you are not home to accept delivery.

We will provide you with the tracking details through the courier company, so if you would like see exactly when your new indoor or outdoor furniture cushions will arrive, you can track the parcel from our factory to your door.

Please be advised that long cushions may be folded to minimise freight costs and to keep within transport limitations.

outdoor cushions

Enjoy Total Peace Of Mind With The
Cushion Factory Guarantee

There are 9 very good reasons why you should trust Cushion Factory with your custom made cushions. From a lifetime guarantee on workmanship through to keeping in regular communication throughout the process, you will have complete peace of mind with your cushion ordering experience.

DISCOVER THE DETAILS:

  1. We are offer a LIFETIME GUARANTEE on our workmanship
  2. We only offer long lasting products, able to withstand the rigours of the Australian lifestyle, perfectly suited to your individual needs.
  3. We complete your order in the quickest possible timeframe, without compromising on quality.
  4. We regularly keep you up to date during the manufacturing process, so you know exactly how your order is going.
  5. We always offer you our best possible price so you know you are getting value for money.
  6. All manufacturing is done in house by hand picked, suitably qualified people, highly committed to producing quality results.
  7. We only use high quality fabric, foam, zipping and thread, and guarantee the quality of these products in accordance with the manufacturer’s warranty. All components used in the manufacture of our cushions have been tested for durability, safety and comfort, so you have the security of knowing you have a fully backed product.
  8. All orders are closely inspected before shipping to ensure top quality for our valued customers.
  9. We guarantee that your new cushions will create a welcoming place in your home that you and your guests can’t wait to relax in.

Made in Australia

Our products are manufactured right here in Australia, so you know you’re getting the best.

New Cushions in 3 Weeks*

All our cushions are custom-made in just 3 weeks*. And delivery to Capital cities is just a flat $35!

Highest Quality Standards

We have stringent quality standards to ensure you only get the best. We use 5-year fade-proof fabrics.

Workmanship Guaranteed

We are confident in our products and guarantee our workmanship for the life of the cushion.

Some Reviews From Our Customers

Sheree Lenton
Sheree Lenton
2018-06-20T02:05:51+0000
Really happy! I was unsure of fabric colours online (as every screen is calibrated differently for colours) so popped a quick phone call thru - told them what I was after, and was offered fabric samples via post to assist my decision. They arrived a couple of days later, and I progressed with an online order. I loved the timeline you could access to see when your items were being made and shipped and they arrived on the day they were due and look great! I think they are very well made and I'd recommend these guys again! 🙂 Great work - Thanks so much!!read more
Carole Wark
Carole Wark
2018-05-30T06:19:26+0000
Fantastic dealing with this company. Knowledgeable and helpful staff, excellent product and rapid service.
Jude Ellison
Jude Ellison
2018-04-28T00:20:48+0000
From the moment i spoke to the consultant in WA,she was friendly & very helpful. As i live in SA,i thought it may take a long time from order to delivery,but was amazed it arrived before scheduled date.i am very happy with my day bed cushion,fits perfectly & looks great!read more
Julian Loiacono
Julian Loiacono
2018-04-24T05:36:16+0000
I ordered my cushions online and was kept updated via e-mail during the whole purchase and manufacturing process. Delivery was next day once my cushions were finished (dispatched earlier then stated). The comfort and quality of the cushions I received are excellent. Very pleased!!read more
Lauren Newell James
Lauren Newell James
2018-01-11T08:56:58+0000
Great service as we live 5 hours from Sydney they were very helpful in sending us colour and material suggestions.
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