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Cushion FAQ’s

Cushion FAQs

If you cannot find the information you are looking for, please visit our contact us page to request information, give us a call on 1300 448 297 or visit one of our Showrooms in Perth or Sydney.

CAN I SEE A SAMPLE OF THE FABRIC BEFORE I GO AHEAD WITH ORDER OUTDOOR CUSHIONS ONLINE?
Yes, please email us with the details of the fabric you require along with your postal address and we will happily send out a sample to you!

HOW CAN I TRUST THAT MY CUSTOM MADE CUSHIONS WILL BE MADE TO A HIGH QUALITY AND TO MY SPECIFICATIONS?
With Cushion Factory’s well rehearsed quality control systems along with a professional sewing team, we GUARANTEE that you will be extremely happy with the result. Please refer to our Terms and Conditions for more information.

WHAT IS THE BEST FABRIC FOR UNDER THE PATIO CUSHIONS?
All of our outdoor fabrics are well-suited for an undercover situation as they are all specific to the outdoors by being mildew and fade resistant ( in case they get a bit of the morning sun! )

WHAT IS THE BEST FABRIC FOR ALL WEATHER POSITIONS?
Sunbrella is by far the more superior product for long-term all-weather situations. Being a 100% solution dyed acrylic canvas means that color is added to acrylic fibers during manufacturing while they are in a liquid state. This characteristic of acrylic fabrics is the key to locking in color, easy cleaning and long life. For this reason, acrylic fabric offers incredible resistance to stains, weather and wear in any application. We do not offer a polyester ‘outdoor’ fabric at all as it is not designed for Australia’s harsh environment.

WHAT IS THE BEST FILL FOR MY NEW CUSHION COVERS?
For an alfresco or indoor situation, then our comfortable, yet supportive furniture foam is suitable. For an all-weather cushion or any time a cushion may get wet, then we recommend you use outdoor foam. The unique quality of outdoor foam is when wet, outdoor foam will drain water through its unique drainage system where normal foam acts like a sponge. Outdoor foam has a high density so cushions remain comfortable for longer and is suitable for any cushion around the home or on the boat.

HOW DO I CARE FOR MY CUSTOM MADE CUSHIONS?
Most of our cushion fabrics can be simply cleaned with a soap and water solution. For individual details of each fabric, please visit our fabric gallery.

ARE THERE OTHER FABRICS AVAILABLE?
Yes, there are hundreds of different fabrics available particularly in the Sunbrella and Warwick ranges. For the full range of Sunbrella fabrics, please visit www.sunbrella.com and for Warwick Fabrics please visit www.warwick.com.au. We have access to any of these gorgeous fabrics so if you would like to special order something specific, please email us and we will order it for you.

WHICH CUSHION THICKNESS IS BEST FOR ME?
Cushion thicknesses vary from person to person, furniture to furniture, however here is a rough guide for approximate thicknesses based on our experience:
Daybeds: 100mm
Bench Cushions: 75mm
Seat Pads: 50mm
Chair Cushions: 50mm
Sunlounge: 75mm
Lounge seats: 100mm
Lounge Backs: 100mm
Throw Pillows: No exact thickness, but these are filled with an appropriate amount of hollowfill for a nice, soft feel.
Bolster Pillows: 200mm diameter
Window Seats cushions: 75mm
Round Cushions: 50mm

SHOULD I ORDER TIES FOR MY BENCH CUSHION? HOW LONG ARE THEY AND WHERE SHOULD THEY BE PLACED?
If the cushion is in a particularly windy spot or is not integrated into the furniture, then yes, please order ties as you go through the ordering process. This is particularly the case for chair cushions, sunlounge cushions and seat pads. Ties will be made in a coordinating fabric and will be approximately 20cm long each and placed at the back corner seam. If you have special instructions with regard to ties, please make notes in the ‘special instructions’ section at checkout or contact our customer service team on 1300 448 297.

WHAT IS THE BEST CUSHION FABRIC FOR CUSHIONS NEAR POOLS?
Sunbrella fabric is chlorine resistant and therefore GUARANTEED to last when constantly being sat on with wet bathers. Please make sure that fill you choose outdoor foam for a poolside cushion.

ARE ALL CUSHIONS MADE WITH ZIPPERS?
Yes, all of our cushions are made with a concealed, long lasting zip on the length part of the fabric. If this is not suitable, please contact us within 24 hours of placing your order and we will change it for you.

IS THERE A PLACE FOR ME TO ADD SPECIAL NOTES TO MY ORDER?
At checkout, you will see a section for adding your own instructions, however if you feel we need more information to make your cushion perfect for you, please email us directly along with your order number and we will more than pleased to help you.

HOW CAN I ORDER AN OUTDOOR CUSHION ONLINE THAT YOUR WEBSITE CANT QUOTE ME ON?
If you have a cushion that does not fall into the price matrix on our website, we ask that you please email us directly with the details. Please provide us with your fabric, fill, measurements and style so that we can accurately provide a quote for you.

WILL MY CUSHIONS FRAY WHEN I WASH THEM?
No. We overlock all of seams, to guarantee no fraying.

WHAT HAPPENS AFTER I PLACE MY ORDER FOR OUTDOOR CUSHIONS ONLINE?
WE have a 1 day grace period, just in case there are any changes required for your order. After that, we make a cutting plan to accurately cut and seal each piece that makes up your cushions. Once all pieces are cut, they are then sewn together to produce your cushion to your measurements. Cushions are then filled ( if required ) and the final job is quality checked before it is made available for collection or delivery.

CAN I MAKE A CHANGE TO MY ORDER?
YES. As there is a 1 day grace period, you are welcome to make any changes within 24 hours of placing your order. Any changes made after that time may incur extra costs if manufacturing has commenced on your order.

THE LEAD TIME ON MY CUSHION SEEMS LONG. HOW LONG BEFORE MY CUSHIONS WILL ARRIVE?
Due to the custom-made nature of our business, each cushion does take time to plan, cut, sew and complete. Our turnaround times vary depending on the time of year and volume of work, so please contact us should you wish to confirm our current turnaround time.

WHAT IS YOUR RETURN POLICY?
Please visit our Terms and Conditions page for full details of our returns policy.

HOW WILL MY CUSHIONS BE SHIPPED?
We are very keen to have your cushions arrive at your door the same way the left our factory, so they are wrapped in a strong plastic and delivered by a carefully selected freight company.

Enjoy Total Peace Of Mind With The
Cushion Factory Guarantee

There are 9 very good reasons why you should trust Cushion Factory with your custom made cushions. From a lifetime guarantee on workmanship through to keeping in regular communication throughout the process, you will have complete peace of mind with your cushion ordering experience.

DISCOVER THE DETAILS:

  1. We are offer a LIFETIME GUARANTEE on our workmanship
  2. We only offer long lasting products, able to withstand the rigours of the Australian lifestyle, perfectly suited to your individual needs.
  3. We complete your order in the quickest possible timeframe, without compromising on quality.
  4. We regularly keep you up to date during the manufacturing process, so you know exactly how your order is going.
  5. We always offer you our best possible price so you know you are getting value for money.
  6. All manufacturing is done in house by hand picked, suitably qualified people, highly committed to producing quality results.
  7. We only use high quality fabric, foam, zipping and thread, and guarantee the quality of these products in accordance with the manufacturer’s warranty. All components used in the manufacture of our cushions have been tested for durability, safety and comfort, so you have the security of knowing you have a fully backed product.
  8. All orders are closely inspected before shipping to ensure top quality for our valued customers.
  9. We guarantee that your new cushions will create a welcoming place in your home that you and your guests can’t wait to relax in.

Made in Australia

Our products are manufactured right here in Australia, so you know you’re getting the best.

New Cushions in 3 Weeks*

All our cushions are custom-made in just 3 weeks*. And delivery to Capital cities is just a flat $35!

Highest Quality Standards

We have stringent quality standards to ensure you only get the best. We use 5-year fade-proof fabrics.

Workmanship Guaranteed

We are confident in our products and guarantee our workmanship for the life of the cushion.

Some Reviews From Our Customers

Sheree Lenton
Sheree Lenton
2018-06-20T02:05:51+0000
Really happy! I was unsure of fabric colours online (as every screen is calibrated differently for colours) so popped a quick phone call thru - told them what I was after, and was offered fabric samples via post to assist my decision. They arrived a couple of days later, and I progressed with an online order. I loved the timeline you could access to see when your items were being made and shipped and they arrived on the day they were due and look great! I think they are very well made and I'd recommend these guys again! 🙂 Great work - Thanks so much!!read more
Carole Wark
Carole Wark
2018-05-30T06:19:26+0000
Fantastic dealing with this company. Knowledgeable and helpful staff, excellent product and rapid service.
Jude Ellison
Jude Ellison
2018-04-28T00:20:48+0000
From the moment i spoke to the consultant in WA,she was friendly & very helpful. As i live in SA,i thought it may take a long time from order to delivery,but was amazed it arrived before scheduled date.i am very happy with my day bed cushion,fits perfectly & looks great!read more
Julian Loiacono
Julian Loiacono
2018-04-24T05:36:16+0000
I ordered my cushions online and was kept updated via e-mail during the whole purchase and manufacturing process. Delivery was next day once my cushions were finished (dispatched earlier then stated). The comfort and quality of the cushions I received are excellent. Very pleased!!read more
Lauren Newell James
Lauren Newell James
2018-01-11T08:56:58+0000
Great service as we live 5 hours from Sydney they were very helpful in sending us colour and material suggestions.
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